Refund Policy

In a trading context the word "guarantee" reads as a promise about outcomes, and we do not make promises about outcomes. What we offer is a refund policy: a defined window, defined conditions, and a defined process. That is a commitment about money, not about results.

If you find the older word anywhere on this site or in an old email, this page is what it meant, and this page controls.

Why, stated plainly

The entire program is delivered the moment you pay. Every lesson, all twelve hours of James's recordings, every drill and every written page is in your account immediately — nothing is drip-fed, nothing is held back, and there is nothing you are waiting on. A product that is delivered in full on day one cannot be returned, because there is nothing to give back.

This is the standard across trading education for exactly that reason. We would rather say it in one sentence, before you pay, than run a refund window we intend to argue about afterwards.

So decide before you buy, not after

We publish free material precisely so this decision can be made with information rather than hope. Watch it. Read the Risk Disclosure in full. If you are unsure whether the way this is taught suits you, the honest answer is not to buy yet — and if you want a question answered before you decide, ask us at support@trade142.com and we will answer it.

The three things we will always refund

"All sales are final" is not a licence to keep money we should not have taken. These are unconditional and do not depend on goodwill:

• A duplicate or mistaken charge. If you were billed twice, or billed for something you did not buy, we refund it in full.
• A purchase we cannot deliver. If we fail to give you access, or content sold with a stated delivery date is not delivered by it, you get your money back in full whenever you ask.
• Fraud on your card. If someone else used your card, tell us and we refund it and close the account. We do not make you fight your bank for that.

Approved refunds are issued to the original payment method within 5 business days. How quickly the money then appears is down to your bank, not to us.

If the law where you live says otherwise

Some countries give consumers a statutory right to cancel a digital purchase, and some of those rights cannot be signed away. Where such a right applies to you and cannot lawfully be waived, it applies and this policy does not override it. Where it can be waived by consenting to immediate delivery, completing the purchase is that consent.

The Core Toolkit and Pro Suite are subscriptions, and subscriptions work differently from a one-time purchase.

• You can cancel at any time from your account page. Cancelling takes effect at the end of the current billing period and stops all future charges.
• You keep access until the end of the period you have already paid for.
• Amounts already paid for the current period are not refunded. On an annual plan, that means cancelling in month three does not refund the remaining nine months.
• We do not charge a cancellation fee, we do not require you to contact support to cancel, and we do not put a retention flow in front of the cancel button.

Where we will make an exception

If you were charged for a renewal you did not intend and you contact us promptly, or if a technical failure on our side meant you could not use what you paid for, tell us. Those are situations we would rather fix than defend.

Those exceptions are decided case by case and are not a term you can hold us to. What is fixed: an unintended renewal reported within 7 days of the charge is refunded in full if the tools were not used in that period, and any period during which our own systems prevented access is credited.

Mentorship is a six-month personal engagement at $9,995. Its refund, proration, and early-termination terms are set out in the written client agreement that is presented for acceptance before payment, not on this page. Two things about it are stated here so nobody is surprised: the engagement is refundable in full until the first session takes place, and after that it is not refundable, because the thing being sold is reserved time.

We are not publishing an approximate version here. On an engagement at this price, an approximate refund term is worse than none, because nobody should be discovering the real terms after they have paid.

Email support@trade142.com from the address on your account, and tell us what you bought and when. You do not need to justify the request or complete a form.

We will confirm receipt, tell you whether the request qualifies, and if it does, process it within the window stated above. If we decline a request we will tell you which part of this policy the decision rests on.

• When a Core Program refund is issued, access to the program materials ends.
• When an indicator subscription ends, TradingView invite-only access to the scripts in that bundle is removed. Nothing was downloaded, so nothing remains.
• Your account itself stays open and you keep access to the free content.

If you have a problem, contact us first. A refund request handled directly is faster than a chargeback and does not put your account at risk.

A chargeback filed against a purchase immediately suspends access to that purchase, including indicator script access, while it is investigated. If the dispute is later resolved in your favour and you keep the product, access is reinstated.

The same commitment appears in the Terms of Service, and it is not negotiable in either direction.